Refund Policy

At ZÜNA, every order is prepared and checked before it is dispatched. Because our products are produced in limited quantities, we generally do not offer refunds or change-of-mind returns.

No Refunds

Once an order has been successfully placed, we do not generally provide refunds for:

Change of mind

Incorrect size selected by the customer

Change in colour preference

Personal preference

Products that simply do not meet personal expectations

Sale or promotional purchases

Please carefully check the product description, size information, colour, and other product details before placing your order.

Product Issues

If you receive a product that is damaged, defective, incorrect, or has an issue caused by ZÜNA, please contact us as soon as possible after receiving your order.

Our team may request photographs or other information to verify the issue.

If the issue is confirmed to be from our side, we may provide an appropriate resolution, which may include a replacement or other solution depending on the situation and product availability.

Return Process for Approved Issues

Returns are only accepted when ZÜNA confirms that the product qualifies for a return due to an issue from our side.

Once approved, the return and resolution process generally takes 2–3 business days, excluding delivery time where applicable.

Important

Products that have been worn, washed, altered, damaged after delivery, or improperly cared for may not qualify for a product-related claim.

Any resolution will be assessed based on the condition of the product and the circumstances of the issue.

This policy is subject to applicable consumer protection laws and regulations.

Need Help?

For any issue with your order, contact ZÜNA through our official customer support channels with your order details.

Last updated: September 3, 2026