Terms & Conditions

Terms & Conditions

Welcome to ZÜNA.

These Terms & Conditions apply to your use of the ZÜNA website and your purchase of products from us. By using our website or placing an order, you agree to these terms.

About ZÜNA

ZÜNA is a Nepal-based clothing and lifestyle brand focused on creating thoughtfully designed products with an emphasis on design, quality, and individuality.

Products

We make reasonable efforts to ensure that product descriptions, photographs, colours, measurements, and other information displayed on our website are accurate.

However, colours may appear slightly different depending on your device or screen settings.

Minor variations may also occur due to the nature of fabrics, printing, embroidery, washing, and manufacturing processes.

Product Availability

Our products may be released in limited quantities.

Product availability can change without prior notice. An item added to your cart is not necessarily guaranteed to remain available until your order is successfully confirmed.

Pricing

All prices displayed on our website are in Nepalese Rupees (NPR), unless otherwise stated.

ZÜNA reserves the right to update product prices, offers, discounts, and promotions when necessary.

Any price applicable to an order will be the price shown or communicated at the time the order is confirmed.

Orders

When you place an order, you are responsible for providing accurate contact and delivery information.

ZÜNA may contact you to confirm order details before dispatch.

We reserve the right to cancel or decline an order in situations such as incorrect pricing, product unavailability, suspected fraudulent activity, or other circumstances that prevent us from fulfilling the order.

Payment

Orders may be paid using the payment methods made available by ZÜNA.

Payment processing may be handled by third-party payment providers and may be subject to their respective terms and policies.

Returns & Refunds

ZÜNA generally does not accept returns or provide refunds for change of mind, incorrect size selection, colour preference, or personal preference.

If a product is damaged, defective, or incorrect due to an issue from our side, please contact us promptly so that we can review the issue and provide an appropriate resolution.

Please refer to our Refund & Return Policy for more information.

Website Content

All content on the ZÜNA website, including photographs, graphics, logos, designs, text, product concepts, and other materials, belongs to or is used by ZÜNA unless otherwise stated.

You may not reproduce, copy, distribute, modify, or commercially use our content without permission.

Website Use

You agree to use our website for lawful purposes and not to:

Attempt to interfere with the operation of the website.

Access areas or information that you are not authorized to access.

Use the website for fraudulent purposes.

Copy or misuse our content, branding, or intellectual property.

Submit false or misleading information.

Third-Party Services

Our website may use third-party services such as payment processors, delivery providers, analytics tools, advertising platforms, or other technology services.

These services may operate under their own terms and privacy policies.

Changes to These Terms

ZÜNA may update these Terms & Conditions from time to time as our business and website develop.

The updated version will be published on this page and will apply from the date it is posted, subject to applicable law.

Contact

If you have questions regarding these Terms & Conditions, orders, products, or our policies, please contact ZÜNA through our official customer support channels.

Last updated: September 3, 2026