Shipping Policy

Shipping Policy

ZÜNA delivers orders across Nepal through our delivery partners.

We work to dispatch orders as quickly as possible while ensuring that every order is properly checked and packed before shipping.

Delivery Time

Estimated delivery times are:

Kathmandu Valley:

1–3 business days

Outside Kathmandu Valley:

2–6 business days

Delivery times are estimates and may vary depending on the delivery location, weather, public holidays, transportation conditions, or other circumstances outside our control.

Order Processing

Orders are generally processed and prepared before being handed over to our delivery partner.

You may receive order confirmation and delivery-related updates through the contact information provided during checkout.

Delivery Address

Please make sure your name, phone number, and delivery address are correct when placing your order.

ZÜNA cannot be responsible for delays caused by incorrect or incomplete delivery information provided by the customer.

Delivery Delays

Although we aim to deliver within the estimated timeframe, delays may occasionally occur due to:

Weather conditions

Public holidays

Transportation issues

Remote delivery locations

High order volumes

Other circumstances outside our reasonable control

If there is a significant delay, please contact us with your order details and our team will assist you.

Failed Delivery

If a delivery cannot be completed because the customer is unavailable, provides incorrect information, or cannot be contacted, additional delivery arrangements or charges may apply depending on the circumstances.

Shipping Charges

Applicable delivery charges, if any, will be displayed or communicated before the order is confirmed.

Last updated: September 3, 2026